Terms of Service

TERMS OF SERVICE

Last updated: November 4, 2026

These Terms of Service govern your access to and use of the Gulvilo website and your purchases from our online store. Gulvilo is operated by Shanghai Jinqi Construction and Decoration Engineering Co., Ltd. Baoshan Branch.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced below, subject to any mandatory consumer rights and protections that cannot be excluded under applicable law.

1. Using the Website

You may use this website for lawful shopping, browsing, and information purposes.

You agree not to:

  • Use the website for fraudulent, unlawful, or misleading activities.

  • Interfere with website security, functionality, or normal operation.

  • Attempt unauthorized access to accounts, systems, or restricted content.

  • Submit false or misleading order, payment, or contact information.

  • Abuse payment methods or engage in fraudulent transactions.

  • Copy, scrape, or commercially exploit website content without authorization.

  • Take actions that may disrupt services or negatively affect other customers.

We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, website, business operations, or legal interests.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, variations, and included components are presented accurately.

Actual product appearance may vary slightly due to screen settings, lighting conditions, manufacturing variations, or other factors that do not materially change the product's essential characteristics.

Product specifications and included accessories are determined by the information provided on the relevant product page.

We may correct typographical errors, inaccurate descriptions, outdated images, or other listing mistakes when identified. Product availability, prices, and catalog selections may change without prior notice.

Any regulatory, certification, testing, medical-grade, patent, or award-related claims displayed on product pages must be accurate and supported by appropriate, verifiable documentation. This includes claims relating to FDA approvals or clearances, CE conformity, ISO certifications, medical-grade status, patents, and awards. Where supporting certificates or reports are available and relevant, appropriate verification information should be provided on the applicable product page.

We will not intentionally present unsupported certification or regulatory claims as established facts.

The applicable product price, selected product options, shipping charges, and other disclosed costs are those presented during checkout before you confirm your purchase.

3. Orders and Acceptance

When you submit an order through our website, you are making an offer to purchase the selected products under these Terms of Service.

After submission, you may receive an automated order confirmation acknowledging that your request has been received. This confirmation does not necessarily constitute final acceptance of the order or guarantee that every item can be fulfilled.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including circumstances involving:

  • Product unavailability or inventory errors.

  • Failed or declined payment authorization.

  • Suspected fraudulent, unauthorized, or suspicious transactions.

  • Incorrect product descriptions or obvious pricing errors.

  • Inaccurate or incomplete customer information.

  • Technical errors affecting order processing.

If an order or item is canceled after payment has been collected, the amount paid for the canceled portion will be refunded through the applicable payment method, subject to the relevant payment provider's processing procedures.

If we need additional information to verify an order, we may contact you using the contact details provided during checkout.

4. Payments, Taxes and Checkout

Available payment methods, product prices, applicable taxes, shipping charges, and the final order total will be displayed during checkout before you submit payment.

By completing a purchase, you confirm that:

  • You are authorized to use the selected payment method.

  • The billing and delivery information you provide is accurate.

  • You have reviewed the applicable product options and order total.

  • You authorize the payment provider to process the transaction.

Payment processing may be handled by independent third-party payment providers. Such providers may apply their own terms, privacy policies, security procedures, and authorization requirements.

Additional charges imposed by your bank, card issuer, or financial institution, including foreign currency conversion fees, are outside our direct control.

Where applicable, taxes and other mandatory charges will be displayed or calculated during checkout in accordance with relevant requirements.

5. Delivery, Returns and Refunds

Shipping and delivery arrangements are governed by our Shipping & Delivery Policy:

https://gulvilo.com/pages/shipping-delivery

Returns, refunds, and eligible exchanges are governed by our Return & Refund Policy:

https://gulvilo.com/pages/return-refund-policy

Customers should review these policies before placing an order.

Delivery estimates are provided for informational purposes and may be affected by carrier operations, customs procedures, weather, public holidays, or other circumstances outside our reasonable control.

If an order is delayed, lost, damaged, or delivered incorrectly, please contact customer support so we can review the situation and explain the available next steps.

Return eligibility, return authorization, refund processing, and applicable conditions will be handled according to the published Return & Refund Policy and mandatory consumer protections.

Nothing in these Terms of Service is intended to restrict consumer rights that cannot legally be excluded.

6. Intellectual Property

Unless otherwise stated, website text, original graphics, page layouts, visual design, branding elements, and other original materials published on Gulvilo are owned by or used with permission by their respective rights holders.

Third-party product brands, trademarks, logos, images, and other intellectual property remain the property of their respective owners.

You may browse and use website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without the appropriate authorization, except where permitted by applicable law.

7. Customer Communications

You are responsible for providing accurate and current contact, billing, and delivery information when placing an order.

Please ensure that your email address and telephone number are accessible so that we can contact you regarding order confirmations, delivery arrangements, customer support, or other necessary matters.

When communicating with our customer service team:

  • Provide your order number when available.

  • Describe your inquiry or issue clearly.

  • Avoid sending full payment-card numbers, passwords, or other unnecessary sensitive information.

  • Keep communications lawful and respectful.

We may use the contact details provided by you to respond to inquiries, provide transactional updates, and address issues relating to your purchases.

Promotional communications are subject to applicable marketing requirements and your available subscription preferences.

8. Website Availability and Limitation of Liability

We make reasonable efforts to maintain website availability, accurate product information, and reliable shopping functionality.

However, the website may occasionally experience interruptions due to maintenance, technical problems, hosting issues, network failures, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Gulvilo is not responsible for indirect, incidental, special, or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, these Terms do not remove mandatory consumer protections, statutory warranties, or remedies that customers are legally entitled to receive.

9. Applicable Law and Dispute Resolution

These Terms of Service are interpreted and applied in accordance with applicable laws and regulations.

Nothing in these Terms is intended to remove, restrict, or override mandatory consumer protections or non-waivable legal rights available under the laws applicable to a customer's place of residence.

If you have a complaint, concern, or dispute relating to a purchase or our services, we encourage you to contact our customer service team first.

We will review the matter and make reasonable efforts to seek a practical resolution.

Where a dispute cannot be resolved through direct communication, the parties may pursue any remedies or procedures available under applicable law.

10. Changes and Contact

We may revise these Terms of Service from time to time to reflect changes in our business operations, website functionality, products, services, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

The updated terms will apply from the date indicated in the revised version, subject to applicable legal requirements and any rights that cannot be excluded.

If you have questions about these Terms of Service, please contact us using the information below.

STORE INFORMATION

Store Name: Gulvilo

Website: https://gulvilo.com

Customer Support Email: service@gulvilo.com

Customer Service Telephone: +1 (430) 206-8704

Operated by: Shanghai Jinqi Construction and Decoration Engineering Co., Ltd. Baoshan Branch

Registered Business Address: Room 615, No. 730 Pangu Road, Baoshan District, Shanghai, China.