Contact Information
KOLVETO — CONTACT AND SUPPORT
Last updated: November 7, 2026
HOW TO REACH KOLVETO
For assistance with a product, a recent purchase, a delivery, a return or a privacy matter, please use the official contact channels listed here.
Email: service@kolveto.com
Phone: +1 4302068704
Website: https://kolveto.com
Email monitoring: Monday through Friday, excluding public holidays
Response goal: Within one business day
ORDER SUPPORT CHECKLIST
When contacting us about a purchase, include the order number and checkout email address. Explain the question or issue as clearly as possible. If you received a damaged or incorrect item, please attach photographs showing the item and, if relevant, the packaging. This helps us assess the report without unnecessary delays.
Keep payment information secure. Do not include passwords, complete card numbers or security codes in a support message.
CANCELLATION OR DELIVERY-ADDRESS REQUESTS
Contact us within 48 hours of placing the order and before dispatch if you need to request a cancellation or address correction. We will check the fulfillment status and let you know whether the request can still be accommodated. Requests made after dispatch may not be possible to apply.
RETURNS AND PERSONAL DATA
Do not mail a return until our team has provided written authorization and a designated destination. For access, correction or deletion requests relating to personal information, email us with “Privacy Request” in the subject line. Identity verification may be required where permitted by law.
OFFICIAL BUSINESS AND CUSTOMER SUPPORT DETAILS
Store: Kolveto
Website: https://kolveto.com
Legal operator: Shaanxi Youzhi Dezhen Trading Co., Ltd.
Registered business address: Room 412 (H911), Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi, China
Customer service email: service@kolveto.com
Customer service telephone: +1 4302068704
Email service hours: Monday through Friday, excluding public holidays
Target email response time: Within one business day on business days
The registered address is provided for business identification and correspondence. It is not a retail pickup location, shipping warehouse or automatic return destination. If a return is approved, the applicable return address and instructions will be provided in writing.
OFFICIAL STORE POLICY PAGES
About Us: https://kolveto.com/pages/about-us
Contact Information: https://kolveto.com/pages/contact-information
Privacy Policy: https://kolveto.com/pages/privacy-policy
Terms of Service: https://kolveto.com/pages/terms-of-service
Shipping Policy: https://kolveto.com/pages/shipping-policy
Return / Refund Policy: https://kolveto.com/pages/return-refund-policy
FAQ: https://kolveto.com/pages/faq