Privacy Policy
KOLVETO — PRIVACY POLICY
Last updated: November 7, 2026
This notice describes the personal information practices for https://kolveto.com, an online store operated under the name Kolveto by Shaanxi Youzhi Dezhen Trading Co., Ltd..
1. BUSINESS IDENTITY AND PRIVACY CONTACT
Legal operator: Shaanxi Youzhi Dezhen Trading Co., Ltd.
Registered business address: Room 412 (H911), Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi, China
Store name: Kolveto
Website: https://kolveto.com
Privacy contact email: service@kolveto.com
Customer service telephone: +1 4302068704
Email service hours: Monday through Friday, excluding public holidays
2. CATEGORIES OF INFORMATION
Information may include your name and contact details, billing and delivery addresses, order history, items and variants purchased, payment status, account details where applicable, and information you choose to include in messages to us. Payment credentials are processed by the payment service selected at checkout. We may receive a transaction reference or payment status rather than a full payment-card number.
When you visit the website, technical data may be collected, such as IP address, device and browser information, pages visited, referring source, cookie identifiers and interactions with product or checkout pages. Approximate location may be derived from IP address.
3. PURPOSES FOR PROCESSING
We process information as reasonably necessary to operate the store, maintain the cart and checkout, confirm and fulfill purchases, arrange shipping, communicate about orders, respond to enquiries, assess return or refund requests, protect against fraudulent activity, secure the website, analyze store performance and comply with applicable legal and financial recordkeeping requirements. Promotional messages are sent only where permitted.
4. RECIPIENTS OF INFORMATION
Information may be shared with Shopify, payment providers, fulfillment partners, carriers, website hosting and security providers, customer support vendors, professional advisers and analytics or advertising services where configured. We limit sharing to information reasonably needed for the relevant purpose. Disclosure may also occur to comply with law, respond to valid legal process, protect rights or support a lawful corporate transaction.
5. COOKIES AND SIMILAR TOOLS
Essential technologies support basic site operation, cart and checkout functions, security and preferences. Optional analytics and advertising technologies may be used to measure visits or marketing results. Where required by law, we provide notice and obtain consent before using optional technologies. You can use available site privacy controls, browser settings and legally recognized opt-out mechanisms. Global Privacy Control signals are honored where required.
Learn about Global Privacy Control: https://globalprivacycontrol.org/
6. ECOMMERCE AND PAYMENT PROVIDERS
The storefront is powered by Shopify services, which may process information for hosting, checkout, commerce, security and related functions. The payment provider selected at checkout handles payment credentials under its own terms and privacy practices. Please do not send card numbers or security codes to our support email.
Shopify Consumer Privacy Information: https://www.shopify.com/legal/privacy/consumers
7. ADVERTISING AND ANALYTICS
If relevant tools are enabled, advertising or analytics partners may receive IP address, device or browser identifiers, product-page views, interactions, checkout events and purchase attribution data. They may use these data to report campaign results, measure conversions or detect fraud. Any use is subject to applicable disclosure, consent and opt-out requirements. This description is conditional and does not assert that a particular third-party tool is currently active.
8. CROSS-BORDER PROCESSING
Our platform and service partners may process data in countries where they operate. When personal information is transferred internationally, we apply safeguards where required by law. Information may also be disclosed to meet legal obligations or protect the rights, safety and security of customers and the business.
9. HOW LONG INFORMATION IS KEPT
We retain information for no longer than reasonably necessary for order administration, customer support, legal and accounting records, fraud prevention and dispute handling, unless a longer period is required or permitted by law. We apply reasonable organizational and technical measures to safeguard information. Absolute security cannot be guaranteed.
10. PRIVACY RIGHTS
Depending on the law that applies to you, you may have rights to access, correct, delete or receive a copy of personal information, withdraw consent, object to certain processing or opt out of certain advertising-related processing. Contact service@kolveto.com using the subject “Privacy Request”. We may verify your identity and will respond within the legally required period.
11. CHILDREN AND POLICY CHANGES
This store is intended for general retail customers. We do not knowingly collect children's personal information in a way prohibited by applicable law. We may revise this policy to reflect changes in our services or legal obligations. The current version will be posted on this page.
12. PRIVACY CONTACT
For a privacy enquiry or complaint, contact Shaanxi Youzhi Dezhen Trading Co., Ltd. at service@kolveto.com or telephone +1 4302068704. The registered business address is provided for business identification and correspondence and is not a retail pickup or return location.
OFFICIAL BUSINESS AND CUSTOMER SUPPORT DETAILS
Store: Kolveto
Website: https://kolveto.com
Legal operator: Shaanxi Youzhi Dezhen Trading Co., Ltd.
Registered business address: Room 412 (H911), Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi, China
Customer service email: service@kolveto.com
Customer service telephone: +1 4302068704
Email service hours: Monday through Friday, excluding public holidays
Target email response time: Within one business day on business days
The registered address is provided for business identification and correspondence. It is not a retail pickup location, shipping warehouse or automatic return destination. If a return is approved, the applicable return address and instructions will be provided in writing.
OFFICIAL STORE POLICY PAGES
About Us: https://kolveto.com/pages/about-us
Contact Information: https://kolveto.com/pages/contact-information
Privacy Policy: https://kolveto.com/pages/privacy-policy
Terms of Service: https://kolveto.com/pages/terms-of-service
Shipping Policy: https://kolveto.com/pages/shipping-policy
Return / Refund Policy: https://kolveto.com/pages/return-refund-policy
FAQ: https://kolveto.com/pages/faq